Relationship Coach PodcasterAward-Winning Author JOHN CERTALIC

Hi Reader, A while back, someone who attended a better listening workshop I put on shared some interesting feedback. It had been several years since we met at the workshop, but when I ran into him, he offered this comment - completely out of the blue: “You know, when you were here a few years ago to put on that listening seminar, the thing I remember most is the W.A.I.T. principle you taught us. I think about it all the time when I’m talking with people.” I thought you might like to know...

Hi Reader, In last week’s email, I listed several quotes about silence and asked for reader feedback about them. The quote from Mother Theresa drew the most response. "We need to find God; he cannot be found in noise and restlessness. God is the friend of silence. See how nature - trees, flowers, grass - grows in silence; see the stars, the moon and the sun, how they move in silence…We need silence to be able to touch souls." Reactions to the Mother Theresa quote Sue from Los Angeles said she...

Hi Reader, In response to one of my recent blog posts about listening, one of our podcast listeners wrote to tell me, “John….I’m sure you know that the words ‘listen’ and ' silent’ are spelled with the same letters.” Yes, I did know this, and I’m grateful for the reminder. It’s taken from a quote by Alfred Brendel. Now, if you don’t know who Alfred Brendel is, I’d be happy to tell you all about him over dinner at your house. Wednesdays work best for me, but I’m flexible. This all reminds me...

Reader, In last Wednesday’s email I mentioned this quote from Emily P. Freeman, Good listeners can change the world. I know this because they changed mine. I asked you to think of someone who changed your world because they listened to you. I said I would tell you today about a person who changed mine because they listened to me. And what an unlikely person this was: my high school guidance counselor. One day at the beginning of my senior year, Mrs. Roller, someone I had never talked to...